Refund and Return Policies Explained

Introduction
At readyFlips, we are the sole seller of all websites and services, ensuring a controlled and consistent customer experience. Our refund and return policies are designed to maintain fairness while protecting the integrity of our digital products. This guide clarifies the conditions and process for refunds, reflecting our commitment to customer satisfaction.

1. Refund Eligibility #

General Policy #

Refunds are offered under specific conditions due to the nature of digital products, which are inherently non-returnable.

Eligible Scenarios #

1. Technical Issues:
   • If the website or service has a major technical issue that cannot be resolved within a reasonable time, a refund may be considered.
2. Misrepresentation:
   • Refunds may be issued if the product does not align with the descriptions or features provided at the time of purchase.

Ineligible Scenarios #

1. Change of Mind:
   • Refunds are not issued for buyer’s remorse or changes in preference.
2. Third-Party Interference:
   • Issues caused by modifications, hosting providers, or third-party plugins are not eligible for refunds.
3. Customization or Add-On Services:
   • Refunds are not available for premium services once work has commenced.

2. Digital Product Return Policy #

Return Conditions #

Since all readyFlips products are digital, returns are only applicable under limited circumstances, such as unresolved technical problems.

Process #

1. Report Issues Promptly:
   • Contact support within 7 days of purchase to raise any concerns.
2. Resolution First Approach:
   • Our team will prioritize resolving the issue through technical assistance or re-delivery of the product.

3. Auction-Specific Policies #

Non-Refundable Payments #

• Payments made for winning auctions are non-refundable as they finalize the transaction and secure ownership of the product.

Buyer Responsibility #

• Buyers are encouraged to thoroughly review the website details before bidding, as all sales are final once the auction concludes.

4. Premium Services Refunds #

Policy for Paid Add-Ons #

• Refunds for premium services, such as WPML Pro installation, advanced customization, or migration assistance, are not available once the service has begun.

Partial Refunds #

• For services partially completed, a pro-rated refund may be considered based on the scope of work delivered.

5. Refund Request Process #

How to Request a Refund #

1. Submit Your Request:
   • Email support@readyflips.com with the following:
     • Your order details.
     • A clear explanation of the issue.
2. Resolution Process:
   • Our team will attempt to resolve the issue or provide an alternative solution.
3. Refund Decision:
   • If unresolved, your request will be reviewed, and a decision will be communicated within 5–7 business days.

Conclusion
As the sole seller, readyFlips provides full control over the quality and integrity of every transaction. While we strive to resolve issues efficiently, refunds are subject to clear policies to ensure fairness for all parties. If you have questions about these policies or need assistance, our support team is ready to help.