How to Contact Customer Support

Introduction
At readyFlips, we prioritize customer satisfaction by offering accessible and reliable support channels. Whether you have questions about managing your website, technical issues, or service requests, our support team is here to assist you promptly. This guide explains how to contact readyFlips customer support and what to expect.

1. Email Support #

Overview #

Email is the most reliable channel for detailed inquiries and documented responses.

How to Reach Us #

• Send your query to support@readyflips.com.
• Include the following details for faster resolution:
  • Your website details (if applicable).
  • A clear description of the issue or request.
  • Screenshots or error messages, if relevant.

Response Time #

• Expect a reply within 24 hours on business days.

Best For #

• Technical assistance, such as migration or plugin setup.
• Questions about website customization.
• Refund or return policy inquiries.

2. Live Chat Support #

Overview #

Live chat provides quick, real-time assistance during business hours.

How to Access #

• Visit our website and click the Live Chat button at the bottom-right corner.

Availability #

• Monday to Friday: 9 AM – 6 PM (UTC +5.30).

Best For #

• Quick questions or minor technical issues.
• Guidance on navigating your readyFlips website dashboard.

3. Skype and WhatsApp Support for Premium Services #

Exclusive Support #

For users with premium service subscriptions, we offer direct support through Skype and WhatsApp.

How to Access #

• Skype: Our Skype ID will be provided after your premium service purchase.
• WhatsApp: Contact details are shared exclusively with premium users.

Availability #

• 16/5 Support: Monday to Friday, 16 hours daily.

Best For #

• Advanced customization requests.
• Immediate assistance for premium service tasks like WPML Pro installation.

4. Knowledge Base #

Overview #

The readyFlips knowledge base is a self-service hub with guides, FAQs, and troubleshooting tips.

How to Access #

• Visit the Support section on our website.

Best For #

• Learning how to optimize your website.
• Resolving common issues without needing direct assistance.

Tips for Effective Support Communication

1. Be Specific: Provide detailed information about your issue or request to help us resolve it faster.
2. Attach Supporting Documents: Screenshots, error logs, or links can clarify your concerns.
3. Be Patient: While we aim for quick resolutions, complex issues may require thorough investigation.

Conclusion
readyFlips offers multiple channels to ensure seamless and effective customer support. Whether you prefer email, live chat, or premium communication options, our team is ready to assist you. Explore the knowledge base for self-service solutions, or reach out to us directly for personalized help.